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Order
Processing
Orders placed from our Internet store are completely secure.
Once you've filled out our on-line order form and sent it off to us, the order is first
confirmed by our secure Internet service and then securely transmitted to us. We check for
product availability, enter your order, confirm your credit card, and send you another
e-mail indicating that the order has been entered. Our goal is to have all orders entered
no later than 48 hours after receiving them, but we'll often enter orders within hours of
receiving them. If you have question about your order call us toll free at 1.888.459.6224
or send us an e-mail at info@theproductfactory.com.
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International Orders
At the present time our international order processing
is limited. If you are interested in placing an international order please contact us at sales@theproductfactory.com.
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Product Availability
Most products on this site are in stock and available.
At the present time, we are unable to automatically deduct inventory when a product is
purchased online. This means it is possible that a product you order may actually be on
back order. In that event, we will notify you via email.
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Shipping & Handling
Our usual shipping method is standard ground delivery.
Orders are generally shipped within two business days. We are currently unable to offer expedited
shipping from our web site. Refer to the tables below for shipping and
handling charges for the state you live in.
| Continental US - Zone 1
Total (PA,NY,NJ,MD,DC,DE,OH,WV,VA,CT,RI,NH,MA) |
Add |
| $50 and under |
$15.00 |
| $50.01 - $100 |
$17.00 |
| $100.01 - $175 |
$20.00 |
| $175.01 - $350 |
$40.00 |
| Over $350 |
$50.00 |
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Continental US - Zone 2
Total (VT,ME,NC,SC,KY,IL,IN,MI,AL,GA,FL)
|
Add |
| $50 and under |
$17.00 |
| $50.01 - $100 |
$20.00 |
| $100.01 - $175 |
$22.00 |
| $175.01 - $350 |
$45.00 |
| Over $350 |
$50.00 |
|
Continental US - Zone 3
Total (ND,SD,NE,KS,TX,OK,AR,LA,MO,MS,TN,MN,IA,WI)
|
Add |
| $50 and under |
$17.00 |
| $50.01 - $100 |
$20.00 |
| $100.01 - $175 |
$25.00 |
| $175.01 - $350 |
$50.00 |
| Over $350 |
$60.00 |
|
Continental US - Zone 4
Total (CA,OR,WA,NV,ID,UT,AZ,WY,NM,MT,CO)
|
Add |
| $50 and under |
$20.00 |
| $50.01 - $100 |
$25.00 |
| $100.01 - $175 |
$30.00 |
| $175.01 - $350 |
$60.00 |
| Over $350 |
$75.00 |
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Alaska/Hawaii
Total
|
Add |
| $50 and under |
$40.00 |
| $25.01 - $100 |
$45.00 |
| $100.01 - $175 |
$65.00 |
| $175.01 - $350 |
$130.00 |
| Over $350 |
$150.00 |
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Sales Tax
Pennsylvania residents will be charged 6% Sales Tax at checkout.
Return
Policy
Your satisfaction with any purchase from The Product
Factory, Inc. is 100% guaranteed for 90 days. If for any reason youre not satisfied
with your purchase, you can return it to us for a full refund or replacement (this is in
addition to our 1 year warranty). Instructions on how to return a product to us can be found on our informational insert that will come with your purchase (see 1Yr Limited Warranty).
If you have further questions regarding product returns, please call us at 1.888.459.6224 or send us an email at info@theproductfactory.com.
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Questions & Comments
If you have questions or comments about any product or
service on this site or anything else regarding The Product Factory, Inc. please do not
hesitate to call us toll free at 1.888.459.6224 or send us an e-mail at help@theproductfactory.com. We're always
interested to hear what our customers have to say and we welcome the opportunity to serve
you.
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